Privacy Statement for Expert Adapt, LLC

Effective Date: August 1, 2025

1. Who We Are

Expert Adapt is a full-service Managed Services Provider (MSP) offering strategic IT consulting, AI and data intelligence, cloud-native and hybrid solutions, and security-driven architecture. We work with organizations ready to upgrade their technology and transform using the latest innovations.

2. Information We Collect

• Contact Information: Name, email address, phone number, company name, job title.
• Technical Data: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent on site, clickstream data.
• Service Data: Information related to your IT environment, systems, and configurations.
• Communication Data: Emails, support tickets, and other correspondence.
• Billing Information: Payment details, invoices, and transaction history.

3. How We Use Your Information

• Deliver and manage IT services, including cloud, AI, and cybersecurity solutions.
• Respond to inquiries and provide customer support.
• Improve our website, services, and user experience.
• Send updates, newsletters, and promotional materials (with your consent).
• Comply with legal obligations and enforce our agreements.

4. Legal Basis for Processing

• Consent: When you opt-in to communications or services.
• Contractual Necessity: To fulfill service agreements.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interest: To improve services and ensure security.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Authorized Service Providers: For hosting, analytics, and support.
• Business Partners: For joint service delivery or licensing.
• Legal Authorities: When required by law or to protect rights and safety.
• Cloud Providers: Such as Microsoft Azure or AWS, under strict data protection agreements.

6. Data Security

Security is embedded in our design. We implement:

• Zero Trust Architecture
• Identity & Access Management (Entra ID, MFA, SSO)
• SIEM/SOAR Integration (e.g., Microsoft Sentinel)
• Threat Detection & Response
• Compliance Frameworks (HIPAA, GDPR, CCPA, etc.)

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined or as required by law. Data may be anonymized or securely deleted when no longer needed.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data.
• Correct or update inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Withdraw consent at any time.

To exercise these rights, contact us at mailto:privacy@expertadapt.comprivacy@expertadapt.com.

9. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the U.S. We ensure appropriate safeguards are in place for international transfers.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

12. Changes to This Statement

We may update this Privacy Statement periodically. Changes will be posted on our website with the revised effective date.

13. Contact Us